Two Day Training Session with case studies and lessons learned, good and bad, from 5 recent projects.
Burlington, MA
10 No-Cost Strategies You Can Implement Now to Quickly Optimize Customer Service, Billing and Revenues
S. Pasadena, FL
CRM Best Practices Workshop
St. Petersburg, FL
C&I Call Center and CRM Customer Experience Workshop
CT Light and Power Headquarters
Hartford, CT
Connecticut Section AWWA Annual Conference
"Best Practices in CRM/CIS Technology Selection and Implementation"
Newport, RI
Energy Efficiency Peer Group Workshop
Austin Energy Headquarters
Austin, TX
3rd Annual AMI/Smartgrid Peer Group hosted at Southern California Edison Offices
City of Industry, CA
5th Annual C&I Call Centers Best Practices Summit
Hosted at Duke Energy Offices
Charlotte, NC
Best Practices in Selecting and Implementing Technologies to Optimize Customer Experience
St. Petersburg, FL
Annual Best Practices in Billing, CIS/CRM and Customer Care Workshop: Utility & Municipality Awards for CIS/CRM Excellence
St. Petersburg, FL
Advanced Metering and Customer Care Initiatives in Europe
Milan, Italy
UPN's Fourth Annual Call Center Summit
(The First and Premiere Special Interest Group Created For and Run By Utility & Municipal Call Center Managers)
Atlanta, GA USA
9th Annual Large Energy Users Summit sponsored by Austin Energy and CPS Energy
Austin Energy Headquarters
Austin, TX USA
