UPN has provided award-winning CIS/CRM consulting and Project Management services for utilities and municipalities for over 20 years:
CIS/CRM Systems Analysis and Selection
CIS/CRM Systems Implementation and Upgrades
Call Center and 311 System Analysis, Integration and Selection
Building and Improving 311 for Optimal Customer Engagement
Billing, Customer Experience, and Technology Best Practices
Business Process Mapping and Process Optimization
Systems Integration Planning
Change Management
Project Management
Contract Reviews and Best Practices
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